Freight Forwarding

Ocean Freight Forwarder Tips to Improving Container Throughput

Since early 2020, there have been many changes in the shipping industry. Current regulations, uncertain markets, and changes in supply and demand are putting pressure on ocean freight forwarders to meet never before seen needs. More than ever, in this age of disruption, more solutions and tools are needed to remain competitive in this industry. These things sound overwhelming, but digitizing and centralizing information and communications will improve efficiency, comprehension, and container throughput.  

As explained by Bloomberg, “Shanghai is now the epicenter of China’s worst Covid outbreak in two years, with more than 21,000 cases reported just on [April 7]. The shortage of trucks is also hitting companies in the city, which have continued working through the lockdown, with chip giant Semiconductor Manufacturing International Corp struggling to secure trucks to ship out finished goods.”

Don’t be put off by the complexities of ocean freight forwarding, and learn how to take back control. Below are some tips that forwarders need to know

to help take full advantage of new solutions and technology that will allow ocean freight forwarders to simplify their freight forwarding business.

Obtain All Relevant Shipment Information When Preparing a Quote for Customers

For ocean freight forwarders, global shipping is complex and has many associated costs that go along with it. Ensure all relevant information has been obtained before presenting a quote. After gathering all necessary information and documents, be transparent with customers, informing them of all upfront costs and fees.

Document Everything, and Use Digital Document Management

Ocean freight forwarders must provide accurate and complete documentation of all information and invoices. The most effective way to achieve this is by implementing digital document management. Manually tracking everything can be extremely time-consuming and less effective. A platform that digitizes your business and stores all data in a central location will improve the flow of ocean freight forwarding companies. It automatically creates shipping schedules, provides quotes, and automates data input.

Remember to Consider Additional Equipment and Handling Requirements Per Load

Ocean freight forwarders must have as much information as possible when carrying heavy equipment to guarantee safe and effective transfer. Each port can accommodate a certain amount of total capacity. To improve deliverability and stability, ocean freight forwarders must know each load’s equipment and handling requirements.

Gain Visibility Into All Costs to Know Where Extra Spend May Occur

When shipping overseas cargo, you may be charged costs that you do not have to pay when shipping domestically. Gain visibility by knowing your foreign shipping prices up front; you will be prepared for these additional costs. Know other expenses associated with overseas shipments, such as documentation and customs fees. Ocean freight forwarding companies must know all costs to maintain profit margins and provide accurate quotes.

Integrate Your Tech Stack With OTR Carriers’ Platforms to Manage Drayage Easier

Technology helps freight forwarders simplify and streamline business, making transporting freight from the port to its final destination easier. Integrate your current tech stack with OTR platforms to take full advantage of these programs’ digital offerings. The ocean freight forwarding industry has often resisted the transition into the digital world. However, with today’s shipping demands and overall climate, the change is necessary to reduce expenses and increase revenue. 

Use Automated Alerts to Manage the Majority of All Operations.

Welcome the use of automation with open arms. General administrative tasks are replaced with automated freight forwarding services, saving you multiple work hours. Given the current circumstances, automation is a necessity. Spend your working time productively on back-office tasks that can replace. 

Centralize Your Communications in a Single System of Record Like Cargologik

Communication is always crucial in running a business. WIth international ocean freight forwarding companies, there can be multiple streams of incoming and outgoing lines of communication. Centralizing them through one location will enhance the productivity of your workflow. Using a Single System of Record like Cargologik integrations allows you to integrate all of these lines and put them into one location. All data, communication, and information go in and out of one place. 

Tap the Potential of Cargologik to Build a Better Business as an Ocean Freight Forwarder

Supply and demand and unstable markets are forcing ocean freight forwarders to confront new obstacles in the business. Digitizing and centralizing information and communications will boost efficiency, understanding, and container throughput. Digitization creates better access, more thorough insights, real-time response and communication, and real-time data.Don’t be intimidated by ocean freight forwarding’s intricacies; instead, tap into your potential and sign up with Cargologik to build a better business today!

Best Practices to Maximizing Container Freight Station (CFS) Efficiency

Since the onset of COVID, the state of the supply chain has fluctuated like never before, causing unforeseen delays and shortages. These delays and shortages have created a demand for automation and technology to provide an up-to-date, real-time, efficient way to manage cargo at CFS Stations. 

The use of CFS Stations is highly dependent on the flow of imports and exports. According to The United Status Census Bureau, International Trade Data report, in 2022, “February exports of goods and services ($228.6 billion) were the highest on record. February exports of industrial supplies and materials ($59.9 billion) were the highest on record. February imports of consumer goods ($73.1 billion) were the highest on record.”

Freight forwarders need to understand the ins and outs of container freight stations and how technology can empower better operations in their business. There has never been a better time to implement this integrated technology.

What Are Container Freight Stations (CFS)?

A container freight station (CFS) is a warehouse facility where cargo is consolidated and unconsolidated before importing and exporting. Consolidation is combining shipments, such as consolidating an LCL (less than container load) into one FCL (full container load). Deconsolidation is the opposite process. You can typically find A CFS station near significant ports, distribution cities, and major railway hub cities.  

CFS stations help maintain a smooth process for freight forwarders and shippers. The CFS stations keep track of names, origin locations, destination locations, and details for each cargo load. 

Why Problems With the CFS Station Lessen Throughput

There are many moving parts involved in consolidating cargo. When any of these challenges of freight handling arise at the CFS Station, it creates a trickle-down effect. It delays response to customers and can diminish sales, which is naturally a top priority for freight forwarding companies. CFS Stations provide congestion relief at docks. Therefore, when problems occur within the station, it can cause congestion at loading and unloading docks. These delays lead to a less efficient transfer of cargo.

Best Practices to Improving CFS Station Use as a Forwarder

Improving the use of a CFS Station and maintaining an efficient back office will change the flow and speed of your freight forwarding business. Several internal and external factors play into the efficiency of your operation, but using these best practices can help overcome the issues. 

  • Know the weather conditions for each station – Safety and operational conditions will be affected when there is inclement weather at the container freight station. The tide at port landings should remain under continuous monitoring  to ensure ships can dock.
  • Consider the overall volume of imports/exports per port – Each port can handle an assigned overall volume. Knowing the volume of imports and exports at each port allows for more predictability and stability in deliverability and departure.
  • Gain clear visibility into container ETAs – Knowing the arrival and departure times of containers prevents overcrowding and congestion at docking stations. 
  • Remember the role of labor resources in consolidating or deconsolidating containers – Be knowledgeable of what resources it takes to consolidate and deconsolidate. A reliable consolidator with experience will ensure shipments arrive  in a cost-effective and timely fashion.
  • Enable automated notifications to ensure drivers arrive on time Automated management keeps you informed of cargo arrivals and departures in real-time.
  • Share real-time status updates with your customers – An efficient back office ensures that you can share real-time updates with your customers. This technology collects data and allows for the automation of real-time information.
  • Avoid unplanned delays with pre-customs clearance – Pre-customs clearance reduces time and money. Avoid unnecessary delays by remaining proactive. Missing paperwork and documentation can cause your cargo to get caught up in customs which will inevitably delay the shipment of goods. 
  • Digitize all documents to reduce risk – Using digital freight platform technology creates less room for human error. Digitalizing documents allows you to use an app instead of carrying receipts, orders, and other business documents. It builds complete visibility for you and your customers, allowing for an efficient, smooth-flowing process. 

Improve Efficiency While Your Freight Is at the CFS Station WIth Cargologik in Your Corner

Know how to improve the use of a CFS Station, and use it to your fullest advantage. The best practices are integral to maximizing the ROI of your tech stack. Improve the efficiency of your freight forwarding goods by implementing integrated technology to provide real-time updates and data management for you and your customers. Get your business smooth-sailing today and sign up with Cargologik.

Digital Freight Forwarding Companies: How Technology Helps Freight Forwarders Manage the Storm of Logistics

Just as geographical storms can be seen from miles away, a careful eye can see when a logistics storm is brewing. Today, many digital freight forwarding companies are trying to recover from past storms and float through current turbulence while maintaining resilience for future storms. These are individually difficult and, together, simply a massive undertaking. Managing freight forwarding through disruption has been made simpler with the help of modern logistics technology. Thus, digital freight forwarding companies are turning toward tech in droves to accommodate the disturbances in the logistical atmosphere. 

Why Freight Forwarding Is Growing More Complex

“A storm is coming” can mean something completely different depending upon when and where it is declared. To the same degree, various aspects of today’s logistical storm impact digital freight forwarding companies in multiple ways based on their location and specializations in the supply chain. The role of visibility in forwarding efficiency has changed the playing field for those who were early to introduce IoT hardware versus those who are still confused about how the technology functions. The expansion of e-commerce has grown past expected proportions with the coronavirus’s reign, and it appears that two-day delivery expectations will continue to reign past COVID’s demise. 

Although the market’s stability had gained its footing after the height of the pandemic, many are concerned over its steadiness amidst the current Russia-Ukraine war. According to Jeff Berman of Logistics Management, “Since Russia moved forward into Ukraine, there have been myriad impacts on logistics and supply chain operations, in the form: of rapidly increasing oil and gas prices, shippers and carriers implementing contingency plans; a ceasing of port operations in Ukraine, which the Wall Street Journal said could disrupt vital shipping routes that carry much of the world’s wheat and other agricultural products; and several global logistics and freight transportation services providers halting service into and out of both Russia and Ukraine.” How can digital freight forwarding companies prepare for expected disruptions such as this? The short answer is they need to start using more technology.

How Technology Enables Digital Freight Forwarding Companies

Despite the seen and unseen disruptions, 2022 freight forwarding tech is rising to meet the challenge to make forwarding easier than ever before. With a wealth of technology accessible virtually anywhere by smartphone, forwarders can grow their business, whether starting with one shipper contact or hiring additional employees to accommodate a healthy workload. 

Since digital freight forwarding companies are leveraging their relationships between carriers and shippers to make moving freight faster and simpler for their customers, forwarders need to be efficient and effective communicators. With most of today’s communication taking place via technology, logistic tech solutions are incredible assets to track and sort each phone call and message appropriately.

Additional Opportunities for Forwarder Growth Through Technology

Digital freight forwarding companies are privileged to incorporate nearly limitless technology options into their business growth strategies. Some of these opportunities include:

  • Less Back-Office Management Hassle – Administrative duties, such as document management, can be expedited when digitized, providing easy access to critical data at all times and locations. 
  • Better Understanding of Business Health – With analytical technology, forwarders can be equipped to make more productive choices at any point in the year instead of only making changes at an annual audit.
  • Integrated Systems – Instead of operating out of separate systems, forwarders can streamline their workflow with integrations that provide every team member and customer with the data they need.
  • Better Customer Experience – Digital freight forwarding companies can utilize automated technology to offer visibility for maximized customer experience and satisfaction to promote the likelihood of continued partnerships.

These core technology opportunities feed into the options for forwarders to do profitable business globally. Better network mapping and predictive analytics give forwarders better decision-making power for air and ocean route adjustments during global fluctuating factors such as dwell times. Logistics Management reported on these fluctuating factors sharing that “as of March 2, export dwell times for all European ports have increased by 25% since February 17,” which may change radically as global uncertainty continues. Thus, forwarders will need to increase their use of technology to create better, faster, and more efficient processes for their network partners and customers alike. 

Embrace Automation With Cargologik–A Platform Built for Digital Freight Forwarding Companies

Technology is the friend of any trying to do business globally, especially in the storm of war. Automative tools give digital freight forwarders take back the time used on redundant tasks to build their company better, providing paths for materials to get to their final destination. To learn how a transportation logistics partner can increase business workflow and profitability, sign up with Cargologik today

How to Grow Your Freight Forwarding Business Through Tech

Freight forwarding business owners of all sizes and all specializations are faced with unprecedented levels of pressure as domestic and international companies continue to adjust to current market volatility. Even as recovery continues, a sense of the ‘new normal’ continues to settle over the entire supply chain network as freight forwarders work to improve services and maximize profits. GlobalNewsWire reported that “according to the report published by Allied Market Research, the global digital freight forwarding market generated $2.92 billion in 2020, and is anticipated to reach $22.92 billion in 2030, manifesting a CAGR of 23.1%.” With this level of focus and pressure, it is no surprise that freight forwarding companies and transportation service providers are focused on how to improve their business with innovative transportation technologies for freight forwarding.

1. Track Cargo Within a Single System of Record

As a freight forwarder, anything that can help move cargo less stressful and more straightforward is good. Advanced freight tracking tools and innovative supply chain technology solution gives forwards access to fully automated and digitally integrated platforms. Freight forwarding businesses of all types can benefit from a single system or recoding and monitoring all cargo that goes in and out of their network as it allows for easier management and better control over shipment specifics.

2. Share Timelines With Clients and Network Partners to Improve Experiences

Collaboration is often the answer in highly competitive markets that helps forwarders better network and manage their loads while remaining profitable.  Sharing timelines and collaborative opportunities gives shippers access to data and historical statistics regarding niche shipping markets and the supply chain as a whole. All of this can be done without extensive data analysis and wasted person-hours as the collaborative nature of freight forwarding business partnerships streamline automated management actions

3. Manage by Exception 

Supply chain technology and innovative tools such as chatbots,  automatic updates, ML processes, and collaborative platforms make life easier. Supply chain managers can promote more visibility and intervene only when necessary to minimize disruptions. Freight forwarding businesses can easily manage delivery exceptions and keep shipping clients and customers in the loop with a manage y exception approach that frees up drivers and team memes to focus on the most critical tasks at any given moment. 

4. Streamline Data Entry With Bulk Uploads

Optimization is critical for freight forwards today. Good digital platforms make it easier for all parties to focus on essential tasks and streamline mundane processes such as bulk uploads. Adequate onboarding and utilization of supply chain technology offer a win-win solution for forwarders and their clients. All vital information and data can easily be stored, organized, accessed, and applied quickly and easily, thus improving freight forwarding business processes.

5. Automate Quoting and Scheduling Processes

Freight forwarding business logistics often arise as a problem area for many shipments, especially when it comes to quitting and scheduling processes. A lot of wasted time in freight handling comes from sifting through bids and job listings and adjusting schedulings and load routes. Supply chain technology allows for faster and easier communications and managerial work. It is more accessible to connect across time zones coordinate busy schedules to ensure all involved parties work with current data.

6. Enable Searchable Communications

One management area that many in the freight forwarding business have to contend with is wasted time looking for information, reports, data, and other resources. The ability to search communications for critical data and knowledge makes it easier to locate source material and data points whenever and wherever needed. Cloud-based storage and recording platforms allow team members, management, and customers to search and find data and information with on-demand access to freight forwarding tech. 

7. Enable Digital Document Management

Keeping customers updated and third-party members informed at all times is one thing freight forwarding business managers cannot skimp on for the sake of saving a few bucks. Digital document management makes it easy to share files and papers across multiple teams and networks. Drivers can access and share customs and BOL papers, carriers and forwards can exchange invoices and documents, and customers can quickly sign and record delivery receipts for a more streamlined process overall.

Choose Cargologik to Grow Your Freight Forwarding Business With a World-Class Tech Stack

Supply and demand trends constantly change from economic instability, supply chain disruptions, and shifting consumer demands and throw the transportation and shipping industry into disarray. Freight forwarding business management teams can benefit from taking their business processes to the next level with innovative techy stacks filled with the latest in supply chain tools and software. Contact Cargologik today to sign up and learn more about how you can boost your freight forwarding services and keep profits high and expenses low.

What You Need to Know About Automated Management by Exception in Freight

The freight forwarding market is expected to grow at 5.1% through 2025, reports Hellenic Shipping News. This growth can be attributed to the increasing demand for global trade and the need for efficient and reliable transportation and logistics services. The days of past systems with limited automation are ending, and freight handling and management are growing more synonymous with fully automated systems. Automated management by exception is becoming increasingly popular in the freight forwarding market as it allows businesses to optimize their operations and reduce costs. And since automation is the key to management by exception, all freight management parties are actively pursuing more imaginative ways to work smarter, not harder.  By automating routine tasks, freight forwarders can focus on the exceptions, or unusual cases, that need attention. This allows freight forwarders to manage their operations more efficiently and effectively. Let’s take a deeper look at a few tasks that freight management parties can streamline through automation and their value.

What Does Management by Exception Look Like?

Exception management entails knowing how to respond when a problem arises, when to do so, and the best approach to minimize potential disruptions and manage adverse events. Even minor alterations within capability may necessitate exception management, rerouting shipments, and redefining loads – all of which are on the minds of today’s freight management parties.

Freight forward team member responsibilities include order management, freight tracking, and freight billing. Freight forwarders use freight management software to control and oversee these tasks, and given the extreme redundancy in repetitive tasks, they are ripe for automation. Knowing that freight management software helps freight forwarders automate their operations and manage by exception gives rise to a better way to operate. Further, this means that freight forwarders can focus on high-priority tasks and leave the low-priority tasks to the software.

Let’s consider an example. In the past, a freight forwarder might only find out about rolled cargo through a carrier update at a later date. If the forwarder misses to see and address the issue, it results in a series of adverse consequences that impact the customer experience. However, management by exception in freight forwarding is about seeing and addressing these instances as quickly as possible within the forwarding SaaS platform or any other means, even if it comes in by email or a push notification. Obviously, a forwarder wouldn’t realistically have the time to check each sailing at every hour, but if the automated system can highlight the issues that require intervention, it saves clicks and resources.

Can Automation Do Even More in E-Commerce Forwarding

The short answer is yes. E-commerce expansion is only slated to continue, and forwarders need to ensure their systems can handle the scalability and agility needs of today’s shippers. Rather than waiting until a problem arises, automation, operating in the forms of rulesets and AI-like qualities, can address the most common issues, such as errors in addresses, rolled cargo, and changes to the carrier schedule. However, there will always be instances where automation can only go so far, and in these cases, human intervention may be necessary.

Thus, it’s easier to see how the human element becomes further removed from the mundane operations of freight management and allows team members to focus on high-priority needs. For instance, expedited freight services may be needed in the sailing schedule changes, resulting in the need to have an actual conversation to find coverage, and that burden increases with the urgency of each shipment. Yes, automated systems can help to sort through quotes and send bid requests to all available carriers, but there will inevitably be some point at which a person must take the reigns to manage the shipment. And that could even be as simple as clicking to accept an automation-recommended resolution for such exceptions. Again, it’s management by exception, hitting one-off needs, rather than trying to manage every shipment individually.

Tap the Value of Freight Forwarding Management by Exception With Cargologik

Freight management is evolving, and the systems of record today can process mountains of data, feed that data into advanced algorithms, and act on data. That action is what enables automation in freight management, but things can and do go wrong. When something hits a bump in the literal or proverbial road, the system needs to call attention to the issue, and that’s where management by exception gets its name. Such capabilities are alive and well at Cargologik. Sign up with Cargologik today to see how your team can put the power of digital freight forwarding and automation to work in one system.

The Challenges of Freight Handling & Forwarding With Limited Automation

Disruption has become the name of the game in freight throughout recent history. The pandemic fueled an unprecedented surge in e-commerce. That demand is pushing the limits of traditional and digital freight forwarders, leading to delays and issues in freight handling and within the downstream supply chain. As reported by Insider Intelligence, business-to-business e-commerce sales will reach $1.77 trillion in 2022. Unfortunately, even those who invested in new technology five or ten years ago also find themselves at a crossroads. The need to do more with less with the ever-present risk of disruption and finding ways to manage freight forwarding through trouble are crucial to success. But first, forwarders need to understand the top challenges of managing freight with limited automation and how that culminates into problems through the whole supply chain. 

What Does a Freight Forwarder Do to Enable Automation?

The simple answer is that freight handling and forwarding need a strategy to make tracking simple and accessible. That’s where a digital, automated freight platform can reduce operating expenses and help forwarders understand their needs. Such capabilities are on full display with advanced freight tracking solutions that integrate with major carrier tracking information.

One of the most unique and well-recognized forms of tracking information in the freight handling and forwarding world is DHL and Amazon timelines. Furthermore, enabling automation within freight handling and forwarding is essential to gaining improved real-time visibility. Of course, the need for more is the commonality in today’s freight world, and it is impractical for freight forwarders to attempt to handle every interaction manually.

1. Forwarders Will See Customer Response Times Dwindle

Improving sales should be a top priority for any freight forwarder.  And the very nature of international freight handling and forwarding means calls may come in at any minute. Freight forwarders need to capitalize on all calls, emails, and quote requests to secure more clients and grow their clientele. 

2. It’s Difficult to Visualize and Pre-Empt Rolled Cargo

Visibility is crucial to freight forwarding efficiency. Without visibility, freight forwarders will have a complex time understanding when cargo may roll and when such rolled cargo will contribute to eventually missed delivery deadlines. Remember that delays in ocean shipping inevitably translate into over-the-road delays within transportation. At the same time, the risk of uncertainty regarding additional COVID-19 variants and potential labor shortages mean rolled cargo is almost inevitable in 2022.

However, automation can help freight handlers and forwarders visualize these potential risks and pre-and risk of rolled cargo. In some cases, such information can help forwarders switch cargo from ocean to air or pick a different fulfillment model that could leverage existing inventory without sacrificing the customer experience.

3. Forwarders Will Need to Log Into Multiple Systems

Unifying data streams and eliminating the hassle of logging into multiple systems is another benefit of automation within the freight forwarders tech stack. Instead of logging into various systems, freight forwarders can finally visualize and understand the entire shipment lifecycle to stay informed. This information allows forwarders to better plan downstream transportation movements and avoids delays. Of course, part of this includes recognizing risks in real-time and using automated alerts to help the back office team manage by exception.

4. Uploading B/L Information Takes Time and Adds to Back-Office Costs

The most valuable and easy-to-see benefits of more automation within freight handling and forwarding in international logistics surround reductions in back-office costs. After all, when team members can work more efficiently, operating costs tend to decline. This is a universal business truth. In freight forwarding, automation can be used to enable bulk uploads of B/L information, customs documentation, or other forms of paperwork. It’s all about creating a single repository for all documents and giving freight management parties access to the same digital document management capabilities to streamline transportation. 

5. Tracking Bookings and Performance Will Grow Even Harder

Lastly, freight forwarders who leverage automation can track all bookings and continuously monitor performance within their networks. This is truly the last step to enabling management by exception and allowing freight forwarders to scale their operations and a continually growing industry.

Boost Freight Handling and Forwarding With Automation Through Cargologik

Freight management parties face a problem in 2022; they need to find radical ways to do much more with much less. Automation and e-commerce must become synonymous with modern freight forwarding. The only real way forward in that need is to leverage a SaaS-based platform that enables it all. Sign up for Cargologik today to learn more about how your team can put the power of automation and a world-class e-commerce platform built for the nuances of freight handling and forwarding.

How to Improve Customer Experiences With a Freight Forwarding SaaS

Like any other business in just about any other market out there today communication and customer interactions are vital to supply chain growth and success. In the highly-competitive markets today, e-commerce freight forwarding is in higher demand than ever. As such, forwarders need to take vital steps to hear the concerns of their customers. Moreover, automated responses, real-time tracking, and a focus on freight forwarding SaaS can help to strengthen and streamline communications within the freight collaboration network. This, in turn, can help management better address issues and concerns as they arise while exceeding customer needs and expectations. All of this relies heavily on a well-integrated freight forwarder platform and system.

1. Recognize the Pitfalls of Traditional Freight Forwarding Systems

A fully integrated and streamlined freight forwarder platform can help forwarders overcome many of the common pitfalls that have plagued the industry. Problems such as communication delays, human error, ongoing productivity issues, slow disruption response, inaccurate planning, and poor customer service can all be addressed and remedied with an innovative forwarding platform and service approach. Modern approaches to freight forward remove many of these pitfalls and can strengthen e-commerce platforms.

2. Benchmark Current Customer Experiences and Needs

E-commerce freight forwarding is all about meeting customers where they are and supplying them with the services and experience that they demand. As highlighted by FreightWaves, “Freight forwarders that do not adapt will lose market share and become obsolete, while those that innovate and employ technology will emerge as share takers and winners in the next decade.” Meeting and exceeding customer expectations and demands is a critical part of freight forwarding services and must remain a primary focus for management.

3. Use Data to Set Goals and Pursue Them

Another benefit to be gained from an innovative freight forwarder platform is the ability to scale and adapt as needed. Setting goals and working towards them becomes easier when team members have access to real-time data and information. Setting goals and adjusting focus as needed to take into account current market trends and customer demands is much easier with reliable data on hand. Scaling and adjusting is the name of the game for forwarders in today’s highly competitive freight forwarding business market.

4. Integrate Your Forwarding Tech Stack

A shift in focus towards freight forwarding SaaS can help forwarders extend their reach and attract more customers. The ability to integrate modern technology, including innovative tools, collaborative platforms, and cloud-based dashboards, can only improve overall productivity and growth within any supply chain network. Embracing modern technology and integrating freight shipping tech stacks that are designed to work across the network will go a long way in improving customer service and experiences.  

5. Automate Shipping Notifications and Exception Management

In the supply chain today, automation has become the dominating feature that separates the modern-day players from the old-timers. Automatic updates, push notifications, on-demand tracking, and real-time communications all work to improve customer experiences. Exception management and response are a big part of e-commerce freight forwarding in the volatile and competitive landscape of digital freight. Keeping customers up to date about order status and progress is vital for maintaining customer loyalty.

Realize the Benefits of a Freight Forwarding SaaS With Cargologik

Proper use and integration of a digitally-backed freight forwarder platform can help freight forwarders be more efficient and productive. End-to-end services benefit from innovative data and enhanced communications. With continued focusing being placed on e-commerce freight forwarding services, the need to embrace SaaS and improve customer experiences has never been greater. Contact Cargologik today to sign up and learn how to take customer service to the next level.

Strategies for Managing Freight Forwarding Through Disruption

Despite the term “supply chain” relaying the notion that it is an industry with connected parts, today the supply chain is more regularly disrupted than ever. Whether it be clogged ports, underemployed docks, or the growing traffic in cargo heavy lanes, there is a lot of room for disruption during a freight shipment. 

The massive growth of e-commerce has also added to the complexities of the supply chain. “​​Over the last seven years, digital buyers worldwide increased from 1.32 billion in 2014 to 2.14 billion this year,” Forbes reported in December 2021. It is more vital than ever for forwarders and shippers to incorporate freight forwarding strategies to optimize their workflow. Below are five ways to do just that.

1. Integrate All Systems

Although the boom in online sales saves time for the consumer, there are many new intricate requirements for those now handling e-commerce freight forwarding. Because the storage and shipping of items are no longer as centralized and fixed as it was in years past, freight forwarders thrive when they work with a software system that can sync all of the moving components of their job. Systems that include an integrated freight communication platform give freight forwarders the power to stay competitive with prompt quotes and streamlined documents. 

2. Eliminate Confusion With Real-Time Status Updates

Adopting automation for real-time updates is another component of successful freight forwarding strategies. As larger corporations utilize automation to provide accurate visibility for their workflow, many are passing that visibility onto their customers. Current shipment status has become a staple in the boom of e-commerce, and a freight forwarding service that shippers expect. When shippers and receiving customers are given the tools they need to know what to expect and when it eliminates both tedious tasks and the opportunity for confusion on order status. 

3. Instantly Quote, Book and Review Shipments

The ability to instantly make important decisions on shipments is vital to the shipper who utilizes digital freight forwarding, as for the freight forwarder. Because e-commerce freight forwarding sometimes deals with the returns of items as well, forwarders must be aware of their available capacity at all times. By leveraging logistics of current shipping rates and trends, freight forwarders can be better prepared for instant quotes that are fair to the shipper and profitable to themselves.

4. Measure Carrier Performance

One of the most important freight forwarding strategies is to have a method to track the production of current business dealings including the performance of carriers. While freight brokers may be the ones known for searching how to find carriers, forwarders must search for quality ones as well. Despite freight forwarders being the strings that move a freight shipment from origin to storage to destination, carriers are the physical touchpoint of customer service. Therefore having a system to measure carrier performance matters immensely to the freight forwarder.

5. Track Exceptions and Handle Them With Automated Rulesets

Freight forwarders can improve resiliency through disruptions with an exception management plan. Exception management speaks to addressing unusual requests or issues that occur in supply chain management. By automating rulesets on a freight forwarding platform, the system can both track and address common supply chain interruptions such as weather, traffic, requests for additional documentation from customs, etcetera. By incorporating a platform that addresses common exceptions, office personnel can focus on current and future business relationships until there is a truly unusual exception that needs human reasoning to address.

Create More Value in Your Network With the Right Freight Forwarding Strategies

As e-commerce freight forwarding continues to reshape the workflow of those in the field, it is important to utilize the right freight forwarding strategies. Some strategies to minimize disruption involve integrating systems, incorporating visibility for real-time shipment updates, and having the tools necessary for instant decisions on shipments. Being sure to track the performance of carriers provides a tangible guide to future partnering while automating the process of tracking exceptions can free up personnel

Why Visibility Is Crucial to Freight Forwarding Efficiency

Within the modern supply chain network, few things encompass the forward progress and shifting focus that has been seen like freight forwarding visibility demands. The need for clear-cut data and information, both inside and outside the supply chain itself, has never been greater. Continued growth and success in the years ahead depending on proper visibility and transparency within the supply chain network. Understanding why visibility in freight forwarding is so critical continues to be a vital part of the forwarding puzzle that far too few management and logiest teams give proper attention to.

The Challenges of Limited Visibility in Global Trade

Freight forwarding visibility is critical for smooth operations within the modern supply chain network. In a day and age influenced more and more by e-commerce, global marketing, and digital shipping trends, it is easy to see where limited visibility presents the greatest challenges.

  • Disruptions- Without strong visibility within the supply chain network, disruptions caused by weather, traffic delays, driver issues, and other factors become much more devastating and impactful.
  • Mistakes- Human errors from drivers, managers, customers, carriers, and other team members can end up being much more impactful when they are not identified and addressed quickly enough.
  • Bad Data- Inaccurate and out-of-date data can open forwarders to a host of issues involving decision-making and internal processes that can have a ripple effect throughout the entire supply chain.
  • Communications- Whether between team members, management, drivers, or customers, poor communications and ineffective methods of communication can slow down critical processes.
  • Lack of Integration- Poorly integrated platforms, misuse of modern tools and technology, along with a lack of collaboration between team members and third parties can negatively impact forwards across the board. 

Continued growth and success in the freight forwarding market today are dependent on overcoming these and other common issues surrounding limited visibility within freight forwarding networks. 

Increased Visibility Makes Planning and Execution Easier

With proper data and insight available on-demand, critical planning and execution processes end up being much more streamlined. For team members and customers alike, increased visibility within freight forwarding trends and processes makes forwarding processes easier and more effective. According to Shipping and Freight Resource, “Customers today require authentic and visual data to see how their products are moving, identify bottlenecks in their supply chain, and correct for where avoidable costs like demurrage, detention, and storage are being incurred.” Visibility in freight forwarding allows for better communication between team members, managers, and customers alike, thus making it easier to plan and complete the smallest as well as the most critical of forwarding tasks. Knowing what to prepare for in the years ahead is critical for understanding the freight forwarding market today.

Best Practices to Increasing Visibility for Freight Forwarders

 Freight forwarding visibility within the supply chain today relies on several key practices that need to be a part of every forwarder’s plan for the years ahead.

  • Embrace technology and integrate digital tools and processes into daily forwarding practices and routines.
  • Maintain open lines of communication with team members, customers, vendors, 3PLs, and management.
  • Collect and analyze data in real-time for accurate application and forwarding decisions and predictive planning.
  • Track and monitor freight forwarding and logistic trends and plan for disruptions that are likely to occur.
  • Improve the overall freight forwarding services for shippers and other third-party partners and 3PLS.
  • Utilize real-time tracking and monitoring of cargo shipments and allow for on-demand data access.
  • Provide exceptional customer service with real-time updates and innovative customer support options.
  • Improve disruption planning and predictive power to provide more accurate and reliable responses.

Boost Throughput With the Right Forwarding Platform

Improve the throughput and boost freight forwarding productivity today with a forwarding platform and tech stack. Visibility in freight forwarding continues to influence every aspect of forwarding services as well as domestic and global transportation services. Within the modern supply chain network, freight forwarding visibility demands remain a critical aspect of management and logistical planning. The need for a clear vision of past, current, and future forwarding trends, has never been greater. Contact Cargologik today to learn more.

The State of Freight Forwarding Tech in 2022

Of all the advancements that have been made in forwarding and logistics, freight forwarding tech and tools have changed the transportation market. As noted by Logistics Management, “Agility and the ability to adapt to difficult circumstances remains the No. 1 attribute for freight forwarders—but the pandemic put them to the test. Today, the leading forwarders are investing in technology that not only increases efficiency but also enhances operations and creates new global solutions.” As 2022 begins, freight forwarding tech utilization and integration will be a key part of the freight forwarding industry for years to come. Knowing what the coming year is expected to hold can help forwarders better plan and prepare how they will utilize the technology available to them. Freight forwarders must be prepared for changes to the freight market in 2022.

Air and Ocean Container Shortages Continue      

The leading disruption to the global supply chain continues to be the backlog of containers sitting waiting to be unloaded or picked up at ports across the country. As cargo containers remain in short supply, shipping fees and expenses are expected to remain high. This will also likely cause difficulties with maintaining good capacity access.

E-Commerce Popularity Is Still Pushing Demand Higher

Freight forwarding tech continues to support her growing popularity and demand for e-commerce options. As online ordering and virtual shopping remain key services consumers want, forwarders will need to remain up to date with the latest technology and tools. Fulfilling customer expectations is critical for successful online shopping.

Forecasting Via Analytics

Technology can also be used within the freight forwarding industry to help improve predictive planning and forecasting. Having access to real-time data and accurate historical data can improve logistical execution and planning procedures. This will improve decision-making and disruption response for freight forwarding services

Complete Transparency Builds Resiliency

Having advanced technology within the forwarding network makes it easier to maintain good resiliency and operational transparency. Optimized and up-to-date freight forwarding tech can make a big difference in overall resiliency and adaptability for forwarders. It is just one more reason technology integration is necessary. 

SaaS-Based Platforms Make E-Commerce Management Easier

Integrated and innovative TMS and technology make it much easier for freight forwarders to manage systems and take advantage of growing market demands. E-commerce management requires special care and attention and a SaaS-Based and technologically-backed TMS platform can improve the customer experience overall. 

Integrated Warehouse Management Will Hasten Innovation

Freight forwarding tech can also go a long way in improving warehouse operations and inventory management practices. The forwarders who can offer the most innovative services and benefits to customers are the most likely to see continued growth and success in the year to come. Freight tech makes the entire process more streamlined.

Real-Time Quoting and Booking Will Boost Efficiency Too

One of the biggest areas of time and money inefficiencies among freight forwarders today is in the booking and capacity acquisition process. Technology today aims to improve quoting rates and speed up booking processes to keep capacity levels high. The faster loads can be moved, the more profits forwarders stand to make.

Put the Right Freight Forwarding Tech to Work in Your Enterprise

Today, many freight forwarders are looking for ways to improve services, streamline internal processes, reduce expenses, and boost customer relations. As 2022 begins, freight forwarding tech utilization and integration continue to highlight the importance of keeping up to date with the latest trends and advancements within the industry. The freight forwarding industry has been changed forever by years of economic and social change and these shifts are like to remain for years to come. Knowing what the future might hold in terms of e-commerce supply chain shifts and changing consumer demands can help forwarders better plan and prepare. Taking advantage of the technology available to them today is the best move freight forwarders can make for the year ahead. Contact Cargologik today to learn more.